Privacy policy

DIOR GROUP LLC, hereinafter referred to as the “Company”, is concerned about privacy issues and wants you to know how it collects, uses and discloses your Personal Information.

This privacy policy applies to the websites of the Company with the domain khv.siamherbsspa.com, hereinafter referred to as "Websites". This Privacy Policy informs you about how the Company cares about your Personal Information and about your privacy rights. By providing us with your Personal Information, you agree to this Privacy Policy.

WARNING!

This Privacy Policy aims to provide you with information about how the Company collects and processes your Personal Information through your use of its Websites and Services, including any data that you may provide through the Websites upon booking.

It is important that you read this Privacy Policy to be fully informed about how and why we use and protect your personal information and cookies.

PERSONAL DATA

Personal Information We Collect ("Personal Information" is information that identifies you as an individual or relates to an identifiable person):

  • Identity data, which includes first name, last name;
  • Contact details, which include email address and phone numbers;
  • Financial data, which includes bank account and payment card details;
  • Technical data, which includes Internet Protocol (IP) address, browser type and version, time zone settings and location, browser plug-in types and versions, operating system and platform, and other technologies on the devices you use to access to our Services;
  • Usage Data, which includes information about how you use our website, products and services (as defined below).
THIRD PARTIES

We may use third party payment services to process payments made through the Services. It is our policy to share Personal Information only with contractors, service providers and other third parties who are contractually obligated to maintain the confidentiality of Personal Information and use it only for the purposes for which we disclose it to them. If you choose to pay through the Services, your Personal Information may be collected by that third party, not us, and will be governed by the third partys privacy policies and not this Privacy Policy. We do not control and are not responsible for the collection, use and disclosure of your Personal Information by this third party.

If you send us or our service providers any Personal Data relating to other people in connection with the Services, you acknowledge that you have the authority and permission to use that information in accordance with this Privacy Policy.

DATA COLLECTION PROCESS

This Privacy Policy describes how we handle Personal Information that we collect through the websites we operate from which you access this Privacy Policy, through computers and mobile devices, through social media websites and third-party services through which we collect or receive Personal Information from or about you.

We and our third party service providers may collect Personal Information in a variety of ways, including:

  • through booking services: we may collect Personal Information when booking or purchasing our spa services.
  • from other sources: we may receive your Personal Information from other sources, such as public databases; joint marketing partners; booking engines; social media platforms; people with whom you are friends or otherwise connected on social networks; and other third parties.
USE OF INFORMATION

We may use your Personal Information in the following ways:

  • to respond to your booking requests;
  • to send you administrative information, such as information about the Services and changes to our terms and policies;
  • to complete your booking or purchase, including to process your payment, contact you regarding your purchase, and provide you with appropriate customer service;
  • to facilitate social media sharing function;
  • for our business purposes such as data analysis, market research, customer satisfaction; monitoring and preventing fraud, developing new products and services, improving or changing our Services.
DISCLOSURE OF PERSONAL INFORMATION

We will only disclose your Personal Information if permitted by law. Most often, we disclose your personal information in the following cases:

  • our third party service providers who provide services such as website hosting, data analysis, data analytics, payment processing, information, email delivery. For example, we may use Google Analytics and others to provide analytics;
  • in accordance with applicable law, including laws outside your country of residence; adhering to the legal process; to respond to requests from government agencies, including government agencies outside of your country of residence; to protect our rights, privacy, security or property.
MORE INFORMATION

Other information that we may collect ("Other information" is any information that does not reveal your identity or is not directly related to an individual):

  • browser and device information;
  • information collected through cookies and other technologies;
  • demographic information and other information provided by you.

We may collect Other Information in the following ways:

  • via your browser or device: some data is collected by most browsers or automatically via your device, such as your computer type, screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version, and also the name and version of the Services you are using. We use this information to ensure that the Services function properly.
  • Use of Cookies: A "cookie" is a small piece of text that is placed on your computers browser or on your mobile device. Cookies allow you to be recognized as one user on all pages of the website. Cookies also help us remember your choices - your preferred language, the currency you use, and your search criteria. So you will be recognized when you return to the site. You do not need to install the desired language, currency every time. We use information for secure purposes, to facilitate navigation, to display information more efficiently, to personalize your experience. We do not track your activity while you are on third party websites. Cookies are stored in your browser and deleted after a certain time. The maximum storage period for our browser files is 1 year. You can always delete the cookie from your browser. You can find the files in your browser settings. We also use third-party cookies (for example, Yandex Metrica and Google Analytics services). We only use authoritative service files for analytical and marketing purposes.
  • IP Address: Your "IP Address" is a number that is automatically assigned to your computer by your internet service provider. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels, helping diagnose server problems, and administering the Services.
SECURITY

We use security procedures as well as technical and physical restrictions to access and use Personal Data on our servers and websites. The Website is taking technical measures to protect personal data. Access to personal data during work is allowed only to authorized personnel. Your orders are sent directly to the company.

If you have reason to believe that your interaction with us is no longer secure, please contact us immediately under the Contact Us section.

INFORMATION CONTROL

If you would like to receive information about your Personal Data that we have, you can send us an email with your request. In the subject line, write “Request for personal data” and describe your request in the body of the letter. You will also need to attach a copy of your passport so that we can be sure that we are transferring the data to the right person. If your Personal Information has changed, you can also let us know so that we can upload new information. If you no longer plan to use our services and do not want us to store your Personal Information, please contact us and we will delete all your data. However, some data may be stored for legitimate purposes to prevent fraudulent activities.