Terms of use

Before using this website, booking and purchasing services from DIOR GROUP LLC (the “Company”), we recommend that you familiarize yourself with the Terms of Use described below. By browsing this website, booking and purchasing spa services, you acknowledge that you have read this page, understood its contents and agree to the Terms of Service.

These Terms of Service apply to all types of services provided by the company via the khv.siamherbsspa.com website (the "Site"), email, social media, phones, any mobile device.

COMPANY SERVICES

The site is an online database of various types of spa services (relaxation treatments, spa packages). Reservation or purchase of any of the services offered on the Site can be made exclusively through interaction with one of the employees of the company "DIOR GROUP" LLC.

When making a reservation or purchasing a service using the Site, you enter into a direct contractual relationship with the Company. From the moment of booking, the Company becomes the organizer of your spa vacation: we transfer the booking details to the spa of your choice, we organize a transfer from your place of residence to the spa and vice versa (according to the purchased package, if it includes a transfer service), we tell you about the details of the spa treatments, we provide the service in accordance with the selected spa package or the type of relaxing treatments.

RATES

All prices on the Site are indicated in Russian rubles. We accept cash and credit cards, bank transfers.

Errors in the calculation of the cost calculator or typos in prices are not legally binding.

A spa package or relaxation treatment includes the items listed in the Whats Included section of each service page.

SPA RULES

In case you cancel the free transfer service, please arrive 5 minutes before the appointed time.

Within the walls of our spa, we care about the comfort of our guests. Therefore, we kindly ask you not to make noise or talk loudly before, during and after spa treatments. The staff of our salons will guide you through all stages of spa treatments and answer your questions.

CANCELLATION RULES

You can cancel your reservation 24 hours before the start of the procedure. In case of cancellation less than 24 hours in advance, we will deduct 50% of the cost of the procedure. If you cancel the procedure 15 minutes before the start of the session, we will withhold the full cost of the procedure.

HEALTH RESTRICTIONS

If you have high blood pressure, heart problems, allergies or other medical conditions, please let us know in advance. The company is not responsible for any health problems that arise during your stay at our spa if you do not report your health condition in advance.

Before the start of the procedures, our employee issues a health questionnaire to visitors, which should be filled out with special care.

CUSTOMER REVIEWS

Each client of the Company can leave a review on the quality of the services provided in social networks in order to express his opinion and recommendations to future clients. All your reviews and comments can be used by the Company for marketing or any other purposes on the Site and social platforms. We reserve the right not to post reviews and comments at our sole discretion.

INTELLECTUAL PROPERTY RIGHTS

The Company reserves all ownership and use rights (all intellectual property rights) of all information posted on the khv.siamherbsspa.com website (texts, photographs and other data), the design and style of the Site, its infrastructure, software.

The Company grants the client ("User") the right to use intellectual property objects exclusively for personal non-commercial purposes, with a mandatory active link to the Site.

Any use of the Site software, its content, design, texts and photographs without our written permission is illegal and constitutes a serious violation of intellectual property rights.

LIMITATION OF LIABILITY

The company is solely responsible for the actual direct damage caused by the actual failure to fulfill our direct obligations in the provision of services within the paid value of your order.

The company is not responsible for:
  • Any inaccuracy of the information provided on the Site regarding the description of the services, including the exact duration of the procedures and their sequence.
  • Any loss and damage caused by